At Mei Luxury Bags, we are committed to upholding the highest standards of quality, authenticity, and transparency in every transaction. Due to the exclusive and second-hand nature of our items, all sales are final and non-refundable.

 

1. Returns and Exchanges

We do not accept any returns, exchanges, or refunds once an order has been confirmed.
This policy is in place to preserve the integrity of our carefully curated collection—featuring rare and often unique pieces that are thoroughly inspected before shipping.

 

2. Exception

The only exception applies in the event that undeniable proof of non-authenticity can be provided by the customer.

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While such cases are extremely rare, thanks to our strict authentication process using Entrupy—a cutting-edge technology that combines artificial intelligence and microscopic analysis—we are committed to handling any claims with fairness and transparency.

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In the case of a dispute, the customer must provide:

• A formal authentication report issued by a trusted and recognized third-party expert,

• The report must be clear, dated, signed, and well-documented.

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Upon receipt, we will initiate an internal verification process.
If the item is confirmed as non-authentic, a full refund will be issued promptly.

 

3. Our commitment

This policy reflects our dedication to:

• Customer trust,

• Transparent business practices,

• And complete satisfaction without compromise on authenticity.

 

4. Contact

For any questions related to this policy or if you have any doubts about a product received, you can write to us at:
info@meiluxurybags.com